Refund policy
UAE customers appreciate hassle-free returns. Since you are dropshipping, clearly state that return shipping is on the customer (unless the item is defective).
Return and Refund Policy
At [Store Name], customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
-
You have 14 calendar days to return an item from the date you received it.
-
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
-
Your item needs to have the receipt or proof of purchase.
-
Non-returnable items: Intimate/sanitary goods, hazardous materials, and customized products cannot be returned.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment (e.g., Credit Card). You will receive the credit within 5-10 business days, depending on your card issuer's policies.
Return Shipping
You will be responsible for paying for your own shipping costs for returning your item unless the item received was damaged or defective. Shipping costs are non-refundable.
How to initiate a return:
Please contact our support team at [Your Support Email] with your order number and reason for return to get the return shipping address.